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    Frequently asked questions

    How long does delivery take?

    We deliver within 3-5 working days across Pakistan.

    What are the delivery charges?

    Delivery charges are 200 PKR for standard deliveries. Orders above 3,000 PKR enjoy free shipping.

    What is your return policy?

    We offer a 15-day return policy for any quality issues or damaged items. Contact us within 15 days for a return or refund.

    Which areas do you deliver to?

    We deliver to all major cities and regions across Pakistan. For more remote areas, delivery times may vary slightly.

    Are your products organic?

    Yes, all our products, including honey, are 100% organic and natural. We take pride in delivering pure, unadulterated products to our customers.

     

    At ASAL UL JANNAH, we are always here to assist you! Whether you have questions about our products, need assistance with your order, or want to learn more about our services, we are just a message away.

    Get in Touch with Us

    We aim to respond to all inquiries within 24 hours.

    Our Location We proudly operate in Pakistan, sourcing our honey from the country's finest farms and forests.

    Customer Support Hours

    • Monday – Friday: 9:00 AM – 6:00 PM (Pakistan Standard Time)
    • Saturday: 10:00 AM – 4:00 PM
    • Sunday: Closed

    Have Questions?
    Feel free to reach out via WhatsApp, email, or the contact form below. We’d love to hear from you!

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